Ordering Information Security Morgan Mailboxes & More and Morgan Home Accents takes every precaution to protect the user's information. When the user submits sensitive information via the website, your information is protected both online and off-line. The order form in the secure shopping cart asks users to enter sensitive information. That information is encrypted and is protected with the best encryption software in the industry, SSL (secure socket layer.) Requested information that is necessary to process and fill a customer's order will only be used by Morgan Mailboxes & More. We never share any information with other companies, nor do we ever send "spam" e-mail. Ordering Methods The online website offers a secure shopping cart system that will accept Visa, Mastercard and Discover. Click on "Buy Now" when ready to purchase an item. There are five choices available: Order by Credit Card or PayPal: Choose this for the secure encryption software - SSL. When an order is placed, you will receive a copy of the order for your records via email. Please note: your credit card is charged at the time you place your order. All orders must be paid in full in advance, including all custom made items and commisioned artwork. Mail Orders: Mail the order form with all required information to Morgan Mailboxes, 8638 Key Biscayne Drive, #104, Tampa, FL 33614. Payment is due at time of order. Personal checks or money orders should be made payable to Morgan Mailboxes. Include credit card number, expiration date and name on card, if paying by charge card. The order will be processed through the secure merchant account and a confirming copy of the order will be sent to the customer via e-mail. Phone Orders: You can place your order by phone between 10:00 a.m. - 6:00 p.m. EST. The order will be processed through the secure merchant account and a confirming copy of the order will be sent to the customer via e-mail. Our toll free number is 1-888-321-8802. Once an order has been received, a confirming message will be sent via e-mail usually within 24 hours. Please ensure that whatever ordering method you choose, your e-mail address is included. Shipping Methods We ship only to the continental U.S. Orders from Hawaii and Alaska will require additional shipping - please call first to place your order. We cannot ship to U.S. territories or APO boxes. Shipping is based on the weight of the item being shipped. Upon completion of your order, you will receive an email message with the date of delivery. Returns/Refunds Refunds or returns on non-personalized items may be made within the first 30 days of receipt of merchandise. Shipping and handling charges will not be refunded. It is the customer's responsibility and expense to return merchandise. In all cases, please contact us before returning any items. Custom made orders or personalized items are not returnable. It is the customer's responsibility to confirm dimensions, style, size, color, personalization, etc when an order is placed. This includes all of our hand made wooden novelty mailboxes. These items are individually created when they are ordered, and each is a piece of custom commissioned artwork, therefore they must be paid for in advance. We do not have the space to keep anything in stock and all sales are final. Some of the manufactured items on Morgan Home Accents are subject to a restocking fee by the manufacturer. This is the policy of the individual manufacturers and is not something we have control over. If an item is damaged in transit, please notify Morgan Mailboxes immediately upon receipt. The item must be kept with the same packaging as originally shipped in for damage claim requirements. We will ship a replacement item at no additional charge. We gladly accept Copyright 2013. All Rights Reserved. Web site design by Morganic Studios.